DOCSIS Proactive Network Maintenance (PNM)
Turn every modem into a diagnostic probe. HitronCloud’s PNM capabilities continuously monitor DOCSIS networks to detect impairments, identify root causes, and provide actionable insights—before they impact subscribers.
AI-Powered Analytics
Leverage advanced analytics and machine learning to quickly identify patterns, pinpoint issues, and recommend corrective actions to field teams.
End-to-End Device Management
Manage DOCSIS modems/gateways, fiber ONTs/ONUs, WiFi routers, and mesh systems with standards-based protocols including TR-069, TR-369 (USP), OMCI, and more.
Automated Firmware Management
Ensure devices across the network are always running the latest, most secure software. HitronCloud automates firmware distribution and version control, reducing manual effort while minimizing downtime and risk.
Intelligent Managed WiFi
Optimize in-home connectivity with AI-driven WiFi management, including client steering, band steering, and channel optimization. HitronCloud empowers operators to deliver consistent whole-home coverage, resolve WiFi issues proactively, and enhance subscriber satisfaction.
Vendor-Agnostic Integration
HitronCloud is built to interoperate with third-party devices, data platforms, and OSS/BSS systems, using REST APIs for seamless integration.
Telemetry Assist™
Gain detailed visibility into connection performance with real-time telemetry data from CPE, enabling proactive troubleshooting and improved decision-making.
Benefits for Service Providers
- Reduce Costs – DOCSIS PNM, Telemetry Assist, WiFi optimization, and firmware automation help identify and resolve issues faster, lowering truck rolls and repeat calls.
- Improve Service Quality – By acting on service impairments early and proactively managing WiFi, operators stabilize customer internet services and increase reliability.
- Boost Customer Satisfaction– Stronger WiFi, fewer outages, and faster resolution mean happier customers and higher NPS.
- Future-Proof Flexibility – Modular, standards-based design supports DOCSIS, PON, and WiFi networks, ensuring investment protection.
Key Specifications
- Management Protocols: TR-069, TR-369 (USP), TR-143, TR-181, OMCI, SNMP
- Analytics: Real-time monitoring, historical data analysis, AI-driven diagnostics
- PNM Support: DOCSIS Proactive Network Maintenance with collected modem telemetry
- Firmware: Automated distribution, scheduling, rollback, and version control
- WiFi Optimization: Intelligent band steering, client steering, and channel optimization
- Integration: REST APIs for third-party OSS/BSS platforms, vendor-agnostic device support
- Cloud Architecture: Scalable SaaS platform with secure multi-tenant design
- Security: Encrypted communication, role-based access control, standards compliance